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e-Learning Terms of Use

These Terms of Use (hereinafter referred to as “Terms”) set out the conditions of provision of the service named “e-Learning” and related services (hereinafter referred to as the” Service”) provided by Robot Consulting Co., Ltd. (hereinafter referred to as the ” Company”) and the rights and obligations between the Customer and the Company.

The entire Agreement shall be read and agreed to all of its Terms.

By using this Service, you are deemed to have understood the contents of these Terms and agreed to all of the provisions of these Terms.

The contents of these Terms may be changed as necessary, so please check the latest Terms when using this Service.

Chapter 1: General Provisions

Article 1 (Application of Terms)

  1. These Terms apply to all use of the Service operated by Company on the Internet by users.
  2. Applicants and users of the Service will be deemed to have accepted the contents of these Terms at the time Company approves their use.

Article 2 (Notification to Users)

  1. Unless otherwise specified, notifications from Company to users will be sent by email, posted on paper, or posted on Company’s website, or in any other manner that Company deems appropriate.
  2. In accordance with the provisions of the preceding paragraph, when Company notifies the user by sending an email or posting on Company’s website, such notice to the user will be effective from the time the email is sent or the notice is posted on the website, respectively.

Article 3 (Changes to Terms)

Each provision of these Terms may be changed due to amendments to relevant laws and regulations, changes in social conditions, changes in the practices or trade conventions of the Service industry, or other circumstances that require changes to the provisions of Company. The content of the revised Terms and the effective date of the revised Terms will be posted on Company’s website, and the revised Terms will apply from the effective date.

Chapter 2: Users

Article 4 (Definition of User)

In these Terms, “User” refers to any person who falls under any of the following items.

  1. A person who has applied to the Company to use the Service and has been approved by the Company
  2. A person who has been approved to use the Service in a manner separately specified by the Company

Article 5 (Approval and Disapproval of Use)

The Company will accept applications for use in a manner specified separately, and will approve use after going through the necessary screening, procedures, etc.

  1. The Company may not approve an applicant’s use of the Service if the applicant falls under any of the following items.
  2. If the applicant does not exist
  3. If the applicant is already a User
  4. If there is any false statement, incorrect entry, or omission in the information declared when applying for use
  5. If the applicant has previously violated these Terms
  6. When the applicant is a minor, an adult ward, a person under assistance or a person receiving support, and the application for membership has not been carried out by an adult guardian, or the consent of a legal representative, assistant or supporter has not been obtained at the time of application for membership.
  7. Any other case that the Company deems inappropriate

Article 6 (Notification of changes)

  1. If there are any changes to the information provided to the Company by the User, the User must promptly notify the Company of the changes in the manner specified by the Company.
  2. If a User suffers any disadvantage as a result of failure to notify the User as described in the preceding paragraph, the Company shall not be liable for such disadvantage.
  3. Items that do not generally need to be changed, such as date of birth and company name, cannot in principle be changed unless approved by Company.

Chapter 3: Services and Usage Fees

Article 7 (Services Provided)

The Company provides Users with various learning courses and related services via the Internet or other means.

Article 8 (Usage Fees)

  1. When using the Service, the User must pay the service fee separately set by Company.
  2. The usage fee shall be paid in full in a lump sum upfront or in monthly installments. However, if the User is a corporation, the Company shall issue an invoice and the User shall pay by a separately determined date. All bank transfer fees and other costs required for payment shall be borne by the User.
  3. The Company may revise the service fees if it deems it necessary. However, if the service fees are to be increased, the Company will publicize or notify the Customer of the change in the fees, the new fees, and the effective date by posting on the Company’s website or other appropriate means prior to the change. In addition, the Company may, at its discretion, provide a transition period during which the old service fees will be applied to existing Customers.
  4. Even in the event of termination or cancellation pursuant to Article 10 (Suspension or Termination of Use by the Company, etc.) and Article 11 (Termination), the Company shall not calculate the usage fee on a pro rata basis or provide a refund, and the Customer shall pay the usage fee for the contract period to the Company regardless of the date of termination or cancellation.
  5. The Company will not refund any usage fees paid by Users under any circumstances.

Article 9 (Specifying payment method)

  1. When applying for use, the fee for the Service must be paid by one of the methods specified by Company (bank transfer or credit card payment).
  2. In the case of bank transfer, the transfer fee will be borne by the customer.
  3. In the case of credit card payment, you will provide the credit card company with the information necessary for the credit card payment.
  4. The Company uses a system whereby credit card information is sent directly to the payment service provider, and Company does not receive or retain any credit card information Company self.

Article 10 (License to Use the Service)

  1. By issuing an ID and password to a User, the Company will grant the User permission to use the Service for a separately specified period of use. The User will be able to use the Service only for the specified period of use in accordance with the conditions set forth in these Terms.
  2. The Company will issue IDs and passwords to Users, notify them of the period of use, and notify them of permission to use the Service by email or by any other method that the Company deems appropriate.
  3. If the Company deems it necessary, Company may request the User to submit necessary documents, etc. in order to verify the identity of the User who has been issued an ID and password.

Article 11 (Cancellation)

  1. You may terminate this Service Agreement and cancel your registration as a customer by notifying the Company in a manner specified by the Company.
  2. The handling of personal information after termination shall be in accordance with the provisions of Article 28 (Handling of Personal Information).
  3. If you have any debts to the Company at the time of termination, all of your debts to the Company will automatically become due and payable, and you must immediately perform all of your debts to the Company.

Article 12 (Termination of Service Use)

Company will terminate the Service to the User upon the expiration of the usage period notified to the User.

第13条（ID及びパスワードの停止）

Even after an application for use has been approved, if a User approved by Company violates the provisions of these Terms, Company may revoke the approval of the application for use and suspend the issued ID and password by notifying the User.

Article 14 (Advertisements, etc.)

  1. The Company may display advertisements provided by the Company or third parties on the sites of the Service. The content of advertisements is posted at the risk of the advertisement provider, and the Company does not guarantee the accuracy of the content of advertisements and shall not be held responsible in any way.
  2. The Company may conduct surveys, etc. of Users on the website of the Service. The results of such surveys shall be subject to the provisions of Articles 27 and 28.

Chapter 4: User Obligations

Article 15 (Responsibility for managing IDs and passwords)

  1. Each User shall use his/her own ID and password exclusively for himself/herself and shall be solely responsible for their use and management.
  2. The Company shall not be liable for any damages suffered by a User as a result of a third party using the User’s ID and password, regardless of whether or not such damages were the result of the User’s intentional or negligent act.
  3. If a User forgets the password that the User has set, or if the User becomes aware that the ID and password have been stolen or used by a third party, the User must immediately notify the Company and follow the Company’s instructions.
  4. Any use of the Service made using that ID and password will be deemed to have been made by that User, and that User shall be responsible for all usage fees and other liabilities.

Article 16 (Preparation of facilities, etc.)

  1. The User shall prepare the necessary communication equipment, software, and all other facilities incidental thereto required to use the Service, and shall make the Service available for use.
  2. Users shall connect to this Service via the Internet at their own risk and expense.
  3. The download of teaching materials, plug-in software, etc. is at the User’s own risk, and the User will be responsible for any damages arising from the download.

Article 17 (Principle of self-responsibility)

  1. The User shall be responsible for all actions taken using the Service using the User’s ID and password, and the results thereof, regardless of whether the User initiated such actions or not.
  2. If a User receives an inquiry or complaint from a third party regarding the use of this Service, the User shall handle and resolve the issue at its own responsibility and expense.
  3. If a User has any requests, questions or complaints regarding the actions of a third party, the User must notify the third party directly and must handle and resolve any resulting issues at the User’s own responsibility and expense.
  4. If a User causes damage to the Company or a third party through the use of the Service, the User shall compensate for the damage at his/her own responsibility and expense.

Article 18 (Other Prohibitions)

Users shall not engage in the following acts while using the Service.

  1. Unauthorized use of IDs and passwords
  2. Using or providing harmful programs such as computer viruses through or in relation to the Service
  3. Modifying the content in whole or in part, and creating derivative works based on the content
  4. Any act that infringes or may infringe on the intellectual property rights of the Company, such as trademark rights
  5. Any act of copying, selling, publishing, etc. of data, information, text, software, etc. obtained through the Service that goes beyond the scope of personal use permitted by the Copyright Act (Act No. 48 of 1970)
  6. Any act that infringes or may infringe the property, privacy, or portrait rights of a third party
  7. Any act that discriminates against or libels a third party, or damages the reputation or credibility of a third party
  8. Criminal acts or acts that are linked to criminal acts or that may be linked to criminal acts
  9. In addition to the acts listed in the preceding paragraphs, any act that violates laws, regulations, these Terms, or public order and good morals, any act that interferes with the operation of the Service, any act that damages the credibility of the Company or infringes on its assets, or any act that causes disadvantage to the Company.
  10. Actions that encourage any of the actions listed above
  11. Any other conduct that the Company deems inappropriate

Article 19 (Suspension and Cancellation of User Eligibility)

  1. If a User commits any of the acts listed in the preceding article, the Company may immediately suspend or cancel the User’s eligibility for use with effect for the future without prior notice.
  2. The Company shall not be liable for any damages incurred by the User as a result of being unable to use the Service as a result of the measures set out in the preceding paragraph.

Chapter 5: Conditions of Service, Changes to Content, Interruption and Cancellation

Article 20 (Terms of Service)

  1. With respect to the operation of the Service, the Company may monitor the use of the Service and, if it deems necessary, restrict access to the Service at its sole discretion.
  2. The Company reserves the right to delete, at its sole discretion, any postings on message boards or other pages on the Service that the Company deems inappropriate.

Article 21 (Changes to Service Content, etc.)

The Company may change the content or name of this Service without prior notice to Users.

Article 22 (Temporary Suspension of Service)

The Company may temporarily suspend the Service without prior notice to Users if any of the following events occur:

  1. When regular or emergency maintenance is carried out on equipment used for the Service
  2. If the Service cannot be provided due to fire, power outage, etc.
  3. If the provision of the Service becomes impossible due to a natural disaster such as an earthquake, eruption, flood, or tsunami.
  4. When the provision of the Service becomes impossible due to war, unrest, riots, civil unrest, labor disputes, etc.
  5. Any other operational or technical reasons that the Company deems necessary to temporarily suspend the Service.

Article 23 (Suspension of Service Provision)

  1. The Company may suspend provision of all or part of the Service with prior notice, except in emergency cases where prior notice is unavoidable.
  2. Even if a delay or interruption in the provision of the Service occurs due to the preceding article or any other reason, the Company shall not be liable for any damage suffered by the User or a third party resulting therefrom.

Chapter 6: Compensation

Article 24 (Scope of Compensation)

If the Company fails to perform its obligations under these Terms due to reasons attributable to the Company, the Company shall be liable for compensation for damages directly and actually incurred by the User due to such failure, up to the amount equivalent to the usage fee for the Service that directly caused such damage. However, the Company shall not be liable for compensation for damages arising from reasons not attributable to the Company, or damages and lost profits arising from special circumstances, whether or not the Company could foresee them.

Article 25 (Disclaimer)　

Except as provided in the main text of the preceding article, Company shall not be liable for any damages incurred by Users in connection with their use of the Service, regardless of the cause of liability, such as breach of contract, tort, or any other legal liability.

Chapter 7: Protection of Personal Information

Article 26 (Definition of Personal Information)

For the purposes of these Terms, Company will treat the following information as personal information:

  1. Registration information required for using the Service, such as the name of the User and the User’s person in charge (if the User is a corporation, this refers to the person in charge of managing IDs and passwords, course history, and course results), the name of the corporation to which the User belongs, the department to which the User belongs, job title, email address, etc.
  2. ID and password issued to the User by Company
  3. Information such as comments, questions, answers to questions, and responses to questionnaires made by Users during the course of the course
  4. Information on Users’ logins, logouts, etc. recorded during the course of the course, as well as their learning progress, learning results, etc.
  5. Other information regarding inquiries made by Users to Company during the course of the course via email, telephone, fax, etc., and responses to those inquiries, etc.
  6. Registration information required for issuing invoices, such as the name of the invoice recipient, the name of the corporation to which the person belongs, the department to which the person belongs, their job title, and email address

Article 27 (Purpose of Use of Personal Information)

The Company will use personal information only for the smooth provision of the Service, management of Users, billing of usage fees, research and development of new services, and investigations, considerations, planning, etc. for the purpose of improving the Service, and will not use it for any other purposes.

Article 28 (Handling of Personal Information)

  1. The Company will manage personal information collected through this service in accordance with Company’s “Privacy Policy” (https://service.robotconsulting.net/privacy-policy/).
  2. The Company is responsible for protecting personal information from unauthorized use, access, disclosure, modification or destruction in a reasonable manner, and will use access controls and other methods as appropriate for security purposes.
  3. The Company shall take reasonable measures necessary to prevent the accident from spreading and to resolve the accident at its own responsibility. If an accident involving personal information occurs due to a non-performance caused by reasons attributable to the Company, the Company shall be responsible for the accident. However, the Company shall not be liable for damages caused by reasons not attributable to the Company, or damages and lost profits caused by special circumstances, whether or not the Company could foresee them.

Article 29 (Disclosure to Third Parties)

  1. The Company will not disclose personal information to third parties unless Company has received prior consent from the User or are required to do so by law.
  2. Notwithstanding the provisions of the preceding paragraph, the User agrees that the Company may outsource part of the operation of the Service to a third party (hereinafter referred to as the “Contractor”). The Company may disclose the personal information listed in each item of Article 26 to the Contractor in writing or by electromagnetic means, after imposing obligations equivalent to those set forth in this Chapter on the Contractor.

Chapter 8: Other Miscellaneous Provisions

Article 30 (Confidentiality Obligation)

  1. Neither the User nor the Company shall disclose to a third party any technical, sales or other business secrets proprietary to the other party disclosed by the other party in connection with the use of the Service without the other party’s written consent, not only during the period of use of the Service but also after the termination of use of the Service.
  2. Notwithstanding the provisions of the preceding paragraph, if the User or the Company is required to disclose confidential information pursuant to a court decision, an order or instruction from an administrative agency, etc., or as otherwise provided for by law, etc., the User or the Company may disclose only those parts deemed necessary.
  3. Notwithstanding the provisions of paragraph 1, any information that falls under any of the following items will be excluded from confidential information.
    1. Information that was already publicly known at the time of disclosure or that became publicly known after disclosure through no fault of the party receiving the information
    2. Information already in the possession of the other party at the time of disclosure
    3. Information legitimately obtained from a third party without any obligation of confidentiality
    4. Anything that was developed after disclosure by the other party and is not based on information from the other party

Article 31 (Intellectual Property Rights)

When using the Service, the copyright (including the rights stipulated in Articles 27 and 28 of the Copyright Act) and moral rights of the author for all works provided to Users by Company, as well as intellectual property rights such as know-how contained therein, belong to Company or its suppliers, and Users may use them only for the purpose of using this Service in accordance with these Terms.

Article 32 (Prohibitions)

Users are prohibited from engaging in the following acts with respect to all or part of the Service:

  1. Duplicate
  2. Transfer to a third party or creation of a security interest
  3. Granting sub-use rights to third parties
  4. Analysis (disassembly), adaptation (decompilation) or other reverse engineering
  5. Changes, deletions, or other modifications
  6. Deletion or modification of copyrights, trademarks, etc. displayed by Company or its suppliers

Article 33 (Prohibition of Transfer of Rights and Obligations)

Users may not assign, transfer or have a third party assume any rights or obligations they have under these Terms.

Article 34 (Consultations, etc.)

If a dispute arises between a User and the Company in relation to the Service, the parties concerned shall negotiate in good faith.

Article 35 (Governing Law and Court of Jurisdiction)

  1. These Terms and this Service Agreement shall be governed by the laws of Japan.
  2. The Tokyo District Court shall be the court of first instance with exclusive jurisdiction over any disputes arising from or relating to these Terms or this Service Agreement.

Revision History

  • Enacted: September 10, 2023